> ## Documentation Index
> Fetch the complete documentation index at: https://developer.breakcold.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox & Messaging

> Manage inboxes, messages, email accounts, signatures, and templates.

Manage inboxes, messages, email accounts, signatures, and templates.

> **[Are there limitations to using variables in templates?](https://developer.breakcold.com/help/inbox-messaging/are-there-limitations-to-using-variables-in-templates.md)**
>
> Variables won’t populate if the field is blank for that specific lead or company, and they don’t work in social inbox messages yet.

> **[Are variables supported in LinkedIn or social message templates?](https://developer.breakcold.com/help/inbox-messaging/are-variables-supported-in-linkedin-or-social-message-templates.md)**
>
> No, variables are not yet supported in social message templates, only email for now.

> **[Can I access lead info from a Social Inbox message?](https://developer.breakcold.com/help/inbox-messaging/can-i-access-lead-info-from-a-social-inbox-message.md)**
>
> Yes, you can. On the top right side of the message, click the drawer icon to expand the view and access the Lead Info section.

> **[Can I add a note and tag my team in Social Inbox messages?](https://developer.breakcold.com/help/inbox-messaging/can-i-add-a-note-and-tag-my-team-in-social-inbox-messages.md)**
>
> Yes! You can add internal notes to any message in the Social Inbox located at the bottom of the message.

> **[Can I filter my Email and LinkedIn inboxes?](https://developer.breakcold.com/help/inbox-messaging/can-i-filter-my-email-and-linkedin-inboxes.md)**
>
> Yes! You can filter your inboxes by lead list, though the options are more limited than the main dashboard.

> **[Can I focus only on my leads instead of all conversations?](https://developer.breakcold.com/help/inbox-messaging/can-i-focus-only-on-my-leads-instead-of-all-conversations.md)**
>
> Yes! To focus only on your leads: Click on the lead focus icon located in the top-right corner of your Inbox view

> **[Can I save a reply as a template from the Social Inbox?](https://developer.breakcold.com/help/inbox-messaging/can-i-save-a-reply-as-a-template-from-the-social-inbox.md)**
>
> Yes, you can. When you click Reply, you'll see the "Save as template" option, allowing you to reuse your message in future conversations.

> **[Can I save my email as a template?](https://developer.breakcold.com/help/inbox-messaging/can-i-save-my-email-as-a-template.md)**
>
> Can I save my email as a template? Yes, you can save your email as a template for future use.

> **[Can I schedule my email in the inbox?](https://developer.breakcold.com/help/inbox-messaging/can-i-schedule-my-email-in-the-inbox.md)**
>
> Yes, you can schedule your email to be sent at a later time.

> **[Can I submit a support ticket?](https://developer.breakcold.com/help/inbox-messaging/can-i-submit-a-support-ticket.md)**
>
> Yes, absolutely! You can submit a support ticket by emailing us at [support@breakcold.com](mailto:support@breakcold.com) or through the chat channel on our app.

> **[Can I switch to other inboxes my team has given me access to in the Social Inbox?](https://developer.breakcold.com/help/inbox-messaging/can-i-switch-to-other-inboxes-my-team-has-given-me-access-to-in-the-social-inbox.md)**
>
> Yes! From the My Inbox section, you’ll see this customize icon on the right side.

> **[Can I use custom and native variables in the email template?](https://developer.breakcold.com/help/inbox-messaging/can-i-use-custom-and-native-variables-in-the-email-template.md)**
>
> Yes, you can use both custom and native variables in your email templates.

> **[Can I use templates inside the LinkedIn inbox within Breakcold?](https://developer.breakcold.com/help/inbox-messaging/can-i-use-templates-inside-the-linkedin-inbox-within-breakcold.md)**
>
> Yes, but keep in mind that variables in templates won’t populate in LinkedIn messages

> **[Can I use variables when composing an email from the general inbox?](https://developer.breakcold.com/help/inbox-messaging/can-i-use-variables-when-composing-an-email-from-the-general-inbox.md)**
>
> Can I use variables when composing an email from the general inbox?

> **[How can I access the templates I created and saved in my Social Inbox?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-access-the-templates-i-created-and-saved-in-my-social-inbox.md)**
>
> Yes, you can access them easily. In the reply message box, click the bookmark icon to open the list of your saved templates.

> **[How Can I Authorize My Team to Access My Email?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-authorize-my-team-to-access-my-email.md)**
>
> How Can I Authorize My Team to Access My Email?

> **[How can I filter messages in my Social Inbox for leads only?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-filter-messages-in-my-social-inbox-for-leads-only.md)**
>
> You can filter messages for leads only by clicking the Lead Focus icon in your Social Inbox.

> **[How can I filter messages in my Social Inbox?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-filter-messages-in-my-social-inbox.md)**
>
> You can use the filter menu to narrow down messages based on status, tags, reply activity, owners, date range, and connected accounts.

> **[How can I find only important messages in my social inbox?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-find-only-important-messages-in-my-social-inbox.md)**
>
> Select “Only important” from the filter menu to show messages that are marked as high priority.

> **[How can I mark a message as done?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-mark-a-message-as-done.md)**
>
> Yes. When a conversation is resolved or no longer needs follow-up, you can mark it as Done.

> **[How can I mark messages as important?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-mark-messages-as-important.md)**
>
> You can mark a message as important by clicking the star icon ⭐️ at the top or bottom of the message.

> **[How Can I Search Messages by Contact or Lead Name in the Inbox?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-search-messages-by-contact-or-lead-name-in-the-inbox.md)**
>
> How Can I Search Messages by Contact or Lead Name in the Inbox?

> **[How can I send my email, WhatsApp, LinkedIn, and Telegram messages from the lead view?](https://developer.breakcold.com/help/inbox-messaging/how-can-i-send-my-email-whatsapp-linkedin-and-telegram-messages-from-the-lead-view.md)**
>
> You can send them under the Overview section.

> **[How do I create a message or email template in Breakcold?](https://developer.breakcold.com/help/inbox-messaging/how-do-i-create-a-message-or-email-template-in-breakcold.md)**
>
> Go to your Settings → Templates, then choose between Email or Message types.

> **[How do I view only messages that haven’t been replied to?](https://developer.breakcold.com/help/inbox-messaging/how-do-i-view-only-messages-that-havent-been-replied-to.md)**
>
> Use the “Has not replied” filter from the menu or at the top of the Social Inbox.

> **[How does “Last Interaction” work?](https://developer.breakcold.com/help/inbox-messaging/how-does-last-interaction-work.md)**
>
> It tracks new interactions only, emails and direct messages that are sent, and the data refreshes every 24 hours.

> **[How to Connect a GSuite Account](https://developer.breakcold.com/help/inbox-messaging/how-to-connect-a-gsuite-account.md)**
>
> How to Connect a GSuite Account Choose the OAuth method when setting up the connection.

> **[How to Connect an Outlook Account](https://developer.breakcold.com/help/inbox-messaging/how-to-connect-an-outlook-account.md)**
>
> How to Connect an Outlook Account Connecting your Outlook account is easy, just follow these steps: 1.

> **[How to Connect an SMTP/IMAP Account](https://developer.breakcold.com/help/inbox-messaging/how-to-connect-an-smtpimap-account.md)**
>
> Common Mistakes to Avoid Not verifying SMTP/IMAP ports and hostnames with your email provider — always check their official settings.

> **[How to connect your Gmail](https://developer.breakcold.com/help/inbox-messaging/how-to-connect-your-gmail.md)**
>
> To connect your regular Gmail account, go to the Security section of your Google Account.

> **[How to Integrate WhatsApp](https://developer.breakcold.com/help/inbox-messaging/how-to-integrate-whatsapp.md)**
>
> How to Integrate WhatsApp Go to Accounts, then click and select Whatsapp from the dropdown list.

> **[How to link your Telegram account?](https://developer.breakcold.com/help/inbox-messaging/how-to-link-your-telegram-account.md)**
>
> How to link your Telegram account? Go to Accounts, then click and select Telegram from the dropdown list.

> **[How to Set Up Your Email Signature?](https://developer.breakcold.com/help/inbox-messaging/how-to-set-up-your-email-signature.md)**
>
> ⚠️ Important: If you're using an HTML signature , make sure to leave HTML mode ON turning it off will break your formatting.

> **[How to Use Variables in the Email Signature Box](https://developer.breakcold.com/help/inbox-messaging/how-to-use-variables-in-the-email-signature-box.md)**
>
> How to Use Variables in the Email Signature Box To insert a variable (like first name, company name, etc.), just type the / symbol in the signature box.

> **[I activated SMTP on my Outlook account but still get a "disabled" message. What should I do?](https://developer.breakcold.com/help/inbox-messaging/i-activated-smtp-on-my-outlook-account-but-still-get-a-disabled-message-what-should-i-do.md)**
>
> If you’ve enabled SMTP in Outlook but still see a "disabled" message, try these steps: 1.

> **[I can't see my messages in the Social Inbox. What should I do?](https://developer.breakcold.com/help/inbox-messaging/i-cant-see-my-messages-in-the-social-inbox-what-should-i-do.md)**
>
> If you're unable to see your messages, try the following steps: 1.

> **[What Are the Access Levels on Your Email/Whatsapp/Linkedin/Telegram Account?](https://developer.breakcold.com/help/inbox-messaging/what-are-the-access-levels-on-your-emailwhatsapplinkedintelegram-account.md)**
>
> What Are the Access Levels on Your Email Account?

> **[What does the “Date range” filter do?](https://developer.breakcold.com/help/inbox-messaging/what-does-the-date-range-filter-do.md)**
>
> This allows you to view messages from a specific time period.

> **[What does the Refresh button in the inbox do?](https://developer.breakcold.com/help/inbox-messaging/what-does-the-refresh-button-in-the-inbox-do.md)**
>
> The refresh button in the inbox is typically used to: Manually update your inbox to check for and display the latest messages.

> **[What happens if I add a variable directly in the message box (not using a template)?](https://developer.breakcold.com/help/inbox-messaging/what-happens-if-i-add-a-variable-directly-in-the-message-box-not-using-a-template.md)**
>
> You may see a warning message, as this is not currently supported

> **[What is “My Inbox”?](https://developer.breakcold.com/help/inbox-messaging/what-is-my-inbox.md)**
>
> My Inbox displays messages that are assigned to you .

> **[What is the 'Activity' Section in Breakcold?](https://developer.breakcold.com/help/inbox-messaging/what-is-the-activity-section-in-breakcold.md)**
>
> What is the 'Activity' Section The Activity section in Breakcold gives you a complete timeline of everything that’s happened with your leads — all in one place.

> **[Where can I change my email?](https://developer.breakcold.com/help/inbox-messaging/where-can-i-change-my-email.md)**
>
> Note: For security reasons, you must sign out and sign back in before you can change your email address.

> **[Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts?](https://developer.breakcold.com/help/inbox-messaging/where-can-i-manage-my-email-linkedin-whatsapp-and-telegram-accounts.md)**
>
> Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts?

> **[Why do I see a "Create Lead" button in my Social Inbox messages?](https://developer.breakcold.com/help/inbox-messaging/why-do-i-see-a-create-lead-button-in-my-social-inbox-messages.md)**
>
> You see the "Create Lead" option when the contact messaging you hasn’t been converted into a lead or added as a lead in your CRM yet.

> **[Will a message I mark Done in the inbox bounce back to To-do when the recipient replies?](https://developer.breakcold.com/help/inbox-messaging/will-a-message-i-mark-done-in-the-inbox-bounce-back-to-to-do-when-the-recipient-replies.md)**
>
> Yes, when the recipient replies, the conversation will return to your To-do section


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